About Us
Maple Counseling is a 501(c)(3) nonprofit organization dedicated to providing affordable, comprehensive mental health services to individuals of all ages, couples, and families. We also offer training for graduate and postgraduate students pursuing licensure in the mental health field. More than just a counseling center, Maple is the Heart of Mental Health—a sanctuary of healing and wellness, where soothing music and dedicated meditation spaces create a calming environment.

When you don’t know where to turn, turn to Maple. You are welcome here!

Position Summary
Maple Counseling is seeking a passionate and compassionate Care Coordinator to join the
Briskin|Wilder Welcome Center at our newest Santa Monica location. As the first point of contact for guests and visitors, the Care Coordinator plays a vital role in creating a warm, welcoming environment where individuals seeking mental health support feel accepted, validated, and cared for. 
This position requires someone who excels at providing exceptional customer service, making every interaction meaningful, and setting a tone of professional reassurance. 

The Care Coordinator will conduct initial screenings to assess client needs and explain the range of mental health treatment options available. While outpatient counseling is our primary service, the role also involves guiding individuals or families toward specialized treatments, higher levels of care, or community resources when appropriate. This includes scheduling intake appointments and facilitating connections to our comprehensive network to ensure continuity of care.

This is an exciting opportunity to help shape the Welcome Center into a thriving community resource—especially as Maple Counseling expands its support to those affected by the Palisades Fire and the broader Santa Monica community. The Care Coordinator’s ability to clearly and compassionately communicate service options and navigate clients through their journey toward mental wellness is essential in making the Welcome Center a true “home away from hopelessness.”

Essential Tasks
These are core functions of the job. Additional duties may be assigned as needed.

• Uphold and maintain a warm and friendly manner to welcome all visitors.
• Answer and direct phone calls in a polite and friendly manner.
• Conduct and evaluate phone screenings for service needs.
• Schedule and maintain the intake appointment times.
• Track and obtain new client information to direct for appropriate services or linkages.
• Keep detailed and accurate records of visitor requests and of calls received.
• Enter and maintain client data in EHR as needed.
• Assist with overflow of welcome center case management follow-up calls.
• Obtain, maintain, track and secure all intake documents.
• Identify and verify clients who are eligible for grants.
• Assign new therapy cases to treating clinicians.
• Set up clients on the OQ Analyst system and send initial time 1 measures to clients.
• Determine and set session fee assignments.
• Work with clients to address any fee assignment adjustments or concerns.
• Assist interns with additional social service or mental health resources as needed.
• Respond to requests for information from clinical staff and clients.
• Assist in building and maintaining mental health and social service resource directory.
• Operate standard office equipment, including a fax machine, a copy machine, and a computer.
• Take inventory of supplies and restock as needed.
• Maintain the welcome center filing system.
• Enter and maintain client data in EHR as needed.
• Understand and practice HIPAA regulations compliance.
• Comply with policies and procedures of The Maple Counseling Center, including but not limited to those in the employee handbook and other instructional manuals.
• Regular attendance.
•  Perform other duties as assigned.

Desired Knowledge

• Strong ability to maintain confidentiality and handle privileged information with discretion.
• Team-oriented with a collaborative spirit and a proactive, self-starting approach.
• Capable of working independently with minimal supervision while following established procedures and instructions.
• Demonstrates professionalism, dependability, and a strong work ethic.
• Approachable, warm, and tactful with excellent interpersonal skills.
• Flexible and adaptable, with a pleasant demeanor and a positive attitude.
• Maintains a sense of humor, emotional decorum, and professional appearance.

Capabilities & Values 

• High achievement orientation; goal-oriented with a strong ownership mentality; willingness to roll up your sleeves and do whatever it takes to achieve goals.
• Agile & strategic thinker who is able to see the big picture as well as map out the details to achieve goals.
• Exceptional interpersonal skills/EQ with the ability to communicate openly, honestly and with humility across all groups; and collaborate to foster positive relationships across all stakeholders.
• Multi-tasker and ruthless prioritizer; you are happiest when you are working on many things at once, yet are able to sort through the important from the unimportant.
• Creates a fun and exciting environment that inspires learning and innovation while embracing evaluation that leads to excellence and impact.
• Passion for social impact and driving positive change.

Job Requirements
To perform this role successfully, the individual must be able to meet the expectations of each essential duty with competence and professionalism. The qualifications below represent the required knowledge, skills, abilities, and physical and mental capabilities necessary for success in this position:

• Associate degree in social services or a related field from an accredited institution is required; a Bachelor’s degree is preferred.
• Minimum of two to five years of experience in mental health services.
• Excellent verbal and written communication skills, including strong composition, spelling, and punctuation abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), internet search engines, and workplace technologies such as video conferencing and scheduling applications.
• Ability to present information clearly and effectively to both individuals and groups.
• Strong analytical and problem-solving capabilities.
• Exceptional interpersonal skills and the ability to communicate effectively across diverse populations.